Shipping policy

JAV Smart Board Shipping & Delivery Policy

Last Updated: [2025/3/4]

1. ORDER PROCESSING

1.1 Standard Handling

  • Orders are verified, quality-checked, and packaged within 1-2 business days (Mon-Fri, excluding holidays).
  • Delivery timeline: 5-8 business days to contiguous U.S. states after processing.

1.2 Delay Protocol

We will email you within 24 hours if delays occur due to:

  • Warehouse stock shortages
  • Carrier service disruptions
  • Force majeure events (natural disasters, strikes, etc.)

2. SHIPPING SERVICES

2.1 Coverage & Restrictions

  • Free Standard Shipping: Contiguous 48 U.S. states
  • Restricted Destinations:
    ‣ PO Boxes
    ‣ Military addresses (APO/FPO)
    ‣ Freight forwarders
    Contact [support@javsmartboard.com] for international solutions

2.2 Carrier Partners

  • Primary: UPS & FedEx (tracking provided upon shipment)
  • Expedited options available (Section 5)

2.3 Customs & Duties

  • International buyers:
    › Responsible for all import taxes/duties
    › Non-refundable for customs-abandoned parcels
    › Contact local customs for fee estimates

3. ORDER MODIFICATIONS

3.1 Pre-Shipment Changes

  • Address updates: Accepted until 12 PM EST next business day
  • Product swaps/cancellations: Must request before packaging completion

3.2 In-Transit Changes

  • Address redirection:
    › $15 fee if carrier permits
    › Success not guaranteed
  • Contact carrier directly using provided tracking number

4. LOST PACKAGE RESOLUTION

4.1 Claims Process

If no delivery within 15 business days:

  1. File claim with carrier
  2. Email carrier report to [support@javsmartboard.com]
  3. Choose:
    › Free replacement OR
    › Full refund

4.2 Exclusions

  • Claims filed >30 days post-shipment
  • Incorrect/undeliverable addresses

5. EXPEDITED SHIPPING OPTIONS

Service Tier Coverage Cost ETA Terms
UPS Ground 48 States Free 5-8 days Max 70 lbs
UPS 2nd Day Air 48 States $25 2 days Order by 4 PM ET
UPS Next Day Air 48 States $45 1 day Order by 12 PM ET
FedEx International Priority 200+ Countries $65+ 3-5 days Duties unpaid
FedEx Economy Canada/Mexico $35 7-10 days No weekend delivery

Notes:

  • Remote areas (AK/HI): +$15 surcharge
  • Overweight (>70 lbs): +$1.5/lb
  • Live rates: [UPS Calculator] | [FedEx Calculator]

6. HOLIDAY SCHEDULE 2024

Holiday Dates Shipping Impact
New Year Dec 30, 2024 - Jan 1, 2025 › Orders by 12/31 ship normally
› Jan 1 orders process 1/2
Presidents Day Feb 19, 2024 › Normal operations
Memorial Day May 27, 2024 › Expedited orders require 72-hr notice
July 4th Jul 4, 2024 › 1-day processing delay
Labor Day Sep 2, 2024 › International shipments paused
Black Friday Nov 25-29, 2024 › 3-5 day processing
› No address changes
Christmas Dec 24-26, 2024 › Post-12/20 orders process 1/2
› Pre-12/15 orders are guaranteed pre-Christmas

7. TRACKING & SUPPORT

  • Real-time tracking: ParcelPanel Portal
  • Proactive delay alerts via SMS/email
  • Support hours: Mon-Fri 9 AM - 5 PM EST
    Email: [support@javsmartboard.com]